X-Ray Systems Built for Your Workflow

Portable X-ray systems depend on several interconnected components. A generator may function correctly while a detector, workstation, network connection or PACS configuration prevents images from reaching their destination.

Quantum Leap Imaging evaluates the complete workflow to help identify whether an issue is related to the X-ray generator, digital detector, acquisition software, computer, network or image-distribution system.

We help evaluate and troubleshoot issues involving:

• Generator power and startup problems
• Battery and charging concerns
• Exposure-control or hand-switch errors
• System-ready and exposure error messages
• Communication between the generator and digital imaging system
• Unexpected shutdowns or intermittent operation
• Physical damage requiring service evaluation
• Repair, parts or replacement recommendations

Issues involving radiation output, calibration or internal generator components must be evaluated and serviced by qualified personnel.

Technical support is available for common digital detector issues, including:

• Wireless detector connection failures
• Detector pairing and network configuration
• Detector battery or charging problems
• Detector-not-ready messages
• Missing images after an exposure
• Slow image transfer
• Image artifacts or calibration problems
• Detector drops, impact events or possible liquid exposure
• Wired and wireless communication troubleshooting

Repair availability depends on the detector manufacturer, model, warranty status, parts availability and the nature of the damage.

Quantum Leap Imaging can assist with digital imaging workstation and software problems involving:

• Acquisition software that will not start
• Software licensing or activation issues
• Workstation replacement or configuration
• Detector-to-workstation communication
• Image-processing or display problems
• Application errors and unexpected shutdowns
• Windows, network or hardware compatibility
• User configuration and workflow assistance
• Software updates and system optimization

Contact Quantum Leap Imaging when you experience problems such as:

• The X-ray generator will not power on
• The generator powers on but is not ready for exposure
• The wireless detector appears offline
• The detector will not connect to the acquisition workstation
• An exposure occurs but no image appears
• Images remain on the workstation and do not reach PACS
• DICOM sends fail or time out
• The worklist does not populate
• Images contain unexpected lines, artifacts or calibration errors
• The acquisition application freezes or closes
• A workstation, detector or network component was recently replaced
• The system works intermittently and cannot be relied upon for patient imaging

When equipment may be unsafe, has sustained physical damage, or is producing inconsistent exposure or image results, remove it from clinical use and follow your organization’s equipment-safety procedures until it has been evaluated by qualified personnel.

We help troubleshoot common image-distribution problems such as:

• Images that will not send to PACS
• Failed or incomplete DICOM transfers
• Incorrect AE titles, ports or destination settings
• Modality worklist connection problems
• Studies appearing under the wrong destination
• Images reaching the workstation but not the archive
• Network or firewall communication problems
• New PACS, workstation or facility integrations

Resolution may require coordination with the facility’s IT department, PACS administrator or third-party software provider.